When is the last time you spoke with your customers?

We help you uncover opportunities to provide an exceptional customer experience resulting in greater brand value, satisfaction, and loyalty.

What we do

Customer Interviews

Unlock insights and inform decision making. Understand customer needs so you can deliver services that resonate.

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Customer Journey Mapping

A visual map showing customer touchpoints. Identify painful and inefficient experiences to optimize.

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Experience Strategy

Develop strategies to boost your brand. Customer-centric companies are 60% more profitable.

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Ideation & Prototyping

Bring your ideas to life before implementing. Save time, cost, and mitigate risk through product prototyping.

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Our process

1

Introduction & discovery call

This call sets the stage for a collaborative and tailored approach to your unique needs.

We'll dive in to your objectives, challenges, and aspirations.

2

Recruitment & interviews

We engage your users in insightful conversations to uncover their pain points, needs, and overall experience.

Here, your business receives the real voice and feedback of your audience.

3

Analyze and share findings

We highlight key insights, pain points, and opportunities through clear and simple presentations.

Our approach is transparent and we'll relay customer feedback to you as we heard it.

4

Ideate and create plan of action

Collaborate with our team to brainstorm, innovate, and craft possibilities that align with your vision.

Transform your insights into actionable strategies & set the stage for desired outcomes.

What our clients
are saying

Colleen Y.

User Experience Designer

Right out of the gate, Peter was tasked with overhauling the user interface for our core product. He is very organized throughout his iterative approach, always taking the time to explain and walk his team and stakeholders through the thought process.

Reece H.

User Experience Designer

Peter is a strong advocate for design. He builds and maintains relationships with engineering, product, marketing, manufacturing and others. Peter sees how design can change the world around him and he passionately tries to make that a reality. I would love to work with Peter again, he pushes me to be a better designer and person.

David W.

Software Engineer

The attention to detail and willingness to be hands on, along with his easy going demeanor, allowed for Engineering and Design to work together almost seamlessly. Peter has a passion for building great UX; he always continuously improving, staying up to date with widely accepted industry standards and best practices.

Articles from our blog (in progress)

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